Job Title : Executive, Customer Support
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Position
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: Executive, Customer Support
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Location
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: Bangalore
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No. Of Positions
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: 1
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Job Code
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: CSINQA
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Description
We are looking for “Customer Support Executives” with a proven track record of handling
customer calls around technology solutions and / or software products. In this role,
you will be the first level support executive that Aurigo’s global customers will
contact and you will responsible for helping them resolving their queries/issues
on Aurigo’s software products. In certain areas where support requirements are more
complex, you will need to escalate it to Level 2 and coordinate with the product
management teams, engineering teams and partner technical support centres (Microsoft,
SAP, Oracle) in resolving Customers queries/issues.
You must have the ability to act as a mediator between Aurigo’s customer and Engineering
team in resolving customer queries/issues in a calm yet swift manner. You must have
the ability to understand Customer functional queries/issues and translate them
into technical terms for the engineering team. You will be fully responsible for
bringing customer queries/issues to a closure and meeting our stringent guidelines
for customer satisfaction.
Requirements
- Bachelors degree or higher in a technical discipline, such as computer science,
computer engineering, electronics, etc.
- 2-3 yrs Production Support experience, preferably on Level 2 support.
- Functional knowledge in the Construction or Financial domain is highly desirable.
- Hands on experience on Dynamics AX 4.0/2009. Knowledge of SQL, .Net, Web technologies
is desired.
- Excellent written and verbal English language skills are an absolute must.
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Your compensation will be competitive with the industry, and you will be working
on leading edge technology.
If you are interested to apply for the position listed above, please send your resume
to careers@aurigo.com
with the job code clearly mentioned in the subject field. To know more about
exciting career options at Aurigo’s offices in New York, Dubai, Singapore and Bangalore,
please visit our website www.aurigo.com/careers
Company Information:
Aurigo is a leading software products company providing capital project management,
project estimation, contract management and remote inspection solutions for the
infrastructure, construction, power plants, ports and other large public or private
works projects on a global basis. Aurigo’s customers are infrastructure owners,
state and local government agencies, construction management firms, PMC firms, real
estate firms and general contractors.
Aurigo was nominated as one of the most innovative companies by Microsoft, and is
a Red Herring 100 company. The company is a private equity funded company and its
offices are located at New York and Bangalore. Aurigo’s products are currently available
both directly and through partner channels in the United States, India, Middle East
& Africa and SE Asia regions.
Aurigo’s products have integration connectors with third party ERP platforms (such
as Microsoft Dynamics AX and SAP) and scheduling applications (such as Oracle Primavera
P6 and Microsoft Project Server) to provide more complete solutions for its customers.
Masterworks is the worldwide Industry add-on to Microsoft Dynamics
AX and has achieved the Certified for Microsoft Dynamics (CfMD) status, the highest
accreditation provided by Microsoft for partner developed software.
