Aurigo offers a wide range of services that will help your organization increase productivity, streamline operations, and most importantly reduce costs. Leveraging its industry experience and best practices Aurigo can deliver value to organizations involved in the development and maintenance of Capital Projects.

Aurigo Managed Business Services offerings Comprise

• Remote IT Infrastructure Monitoring
• Help Desk Support
• Corporate IT Services

Remote IT Infrastructure Monitoring

A robust, reliable IT infrastructure is the critical foundation of most organizations today. It is vital to know that a problem exists before it impacts critical business service. Aurigo’s Managed Services offerings help to simplify your IT environment by monitoring and overseeing system performance and availability across your entire environment. We help you avoid IT infrastructure problems and resolve issues before they impact your business.

How do we achieve this? Beyond our state-of-the-art software and technology, we are staffed 24x7 with a team of experienced support professionals. Aurigo provides the level of experience in your business processes that are tailor-made to meet the needs of your end users, and your budget.

Aurigo’s Services offer you:

• Significantly reduced operating costs
• Improved management of incidents occurring around the clock
• Increased end-user satisfaction
• Detailed metrics on application usage and adoption

Help Desk Outsourcing

Unlike other generic Help Desk outsourcing providers Aurigo is leveraging its experience in application support for organizations that are involved in the maintenance and construction of Capital Projects.

Aurigo is not your typical low-cost outsourcing provider, with an ultra-low-cost operating model. Generic help desk support providers create detached stakeholders who are not fully engaged with their customer’s support needs. This generates dissatisfied end-users and can severely limit the strategic potential of the support center in building long-term benefits.

Aurigo applies the principles of a strong business partnership, and as a result we are in a better position to handle the complex customer/user communication issues that often plague many other help desk providers. As an engaged and transparent business associate, Aurigo uses a combination of sophisticated information management tools that provide real-time access and transparency to information, along with employees that are highly trained in the support of the applications that you use. As a result, Aurigo is better equipped to thoroughly understand the needs of your end users.

Aurigo’s Help Desk Outsourcing will immediately deliver the following benefits:

• Business Simplification - Aurigo’s Help Desk will simplify your internal organization and provide experts on the applications that you use every day
• Fewer Costly Business Risks - Aurigo provides greater transparency to important trends with the help desk/support function, dramatically reducing business risks and their associated costs
• Happy End Users - Happier end users are more productive.

Aurigo’s Helpdesk executives are experienced in the applications you use today such as:

• CAD Drawing Applications
• Scheduling Programs
• Project Management Systems