City of Fort Smith, Arkansas

Fort Smith does it their way: customizing a pay estimate system to match existing workflows

city of fort smith, AR

City of Fort Smith:

  • $45M capital budget
  • 316 acres of public park space
  • Home of U.S. Marshals Museum


Fort Smith’s existing systems weren’t scaling and had become impossible to maintain. The city also had a unique pay-request system it needed to support. When officials approved a citywide street widening initiative and doubled their CIP budgets, they knew they needed a modern solution to ensure these new programs would be successful.


After a careful evaluation, Fort Smith selected Aurigo over e-Builder and infoTECH. Fort Smith has since implemented four products and configured the Aurigo Masterworks Platform to manage its end-to-end capital planning, contracts, documents and project management.

In addition, Aurigo configured the Masterworks platform to support Fort Smith’s unique pay-request process and change order management.


Fort Smith was able to license the exact products it required from Aurigo, without pressure to adopt a system that was more complex than necessary.

And thanks to the flexibility of the Masterworks platform, all “field changes” and “quality test failures” are now tracked in a way that validates change costs are within limits and automates payments.

What set Aurigo apart was their ability to accommodate our payment system and configure their platform to meet our needs. We do change orders differently from some cities, but we have good reasons for what we do and needed a system that works the way we work. Aurigo was able to configure Aurigo Masterworks Cloud to suit our method.”

Michael Rowden, Project Coordinator
City of Fort Smith

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