Aurigo Pricing

Aurigo Pricing

We charge a per named user subscription for each product you buy. You can start with just one product and add more over time, or buy the whole Aurigo Masterworks Cloud suite at once. Annual subscriptions are paid up front each year.

SaaS Pricing Model

Our SaaS (Software as a Service) model is a software rental model and does not require the customer to purchase any software licenses. In this model, the customer pays an annual subscription fee toward accessing Aurigo’s software, which is delivered over the cloud.

You don’t have to buy hardware, servers or maintenance contracts. Your annual subscription includes access to new features as they are released. Our software is hosted in a secure server farm with the highest levels of security certification, including SSAE-16 Type II.

Customer Support

• Silver level support is included as standard support for all Aurigo product editions. Our Austin, Texas-based global Customer Care Team is available to you for live support via email, phone, or web Monday through Friday, 8 a.m. – 5 p.m. local time.

Concierge Desk

Aurigo’s Concierge configuration services give you access to Aurigo experts who can update your forms, workflows, or reports as your needs evolve over time. Concierge hours can also be used for any other configuration needs such as integrations with other enterprise systems.

• Aurigo’s Enterprise edition and Ultimate edition customers can choose between Gold or Platinum success plans, which offer 250 and 1000 Concierge Desk hours, respectively. With the Gold and Platinum success plans, your Concierge Desk experts are pre-trained on your specific Aurigo implementation. With the Gold and Platinum Success Plans, your Concierge Desk experts are pre-trained on your specific Aurigo implementation.
• Under Gold or Platinum success plans, customers also have the option to purchase additional Concierge Desk hours at discounted rates.