When agencies embark on large capital programs, whether interstate highways, roads, or bridges, they are bound to deal with claims and legal risks that are very time consuming and require tremendous scrutiny of project data.
The Aurigo Masterworks Claims Management module relieves the burden on your internal staff to do the administrative work associated with claims processing. Managing claim records includes creating requests for clarification, creating claims, providing a notice of claim response, approving or denying the claim, updating claim settlement information, and escalating claims to higher level reviews if required. By standardizing the process, Aurigo Masterworks provides a consistent approach to file and check the status of claims.
Aurigo Masterworks tracks each action and monitors allotted timeframes for every stage of the claims management process. No more digging up old documents to determine what “he said/she said.” The documentation and history are instantly available in the Claims Management module and can be accessed in seconds.