The failure rate for big software projects is downright scary. Depending on whose study you read, enterprise software failure rates are anywhere between 50 percent and 75 percent. This is mitigated to a large extent when you choose COTS (commercial-off-the-shelf) software instead of a system integrator offering to build you a custom solution. However, choosing a COTS system does not guarantee success. Even enterprise COTS systems always require a certain level of professional services for discovery, configuration, training and support to ensure a successful deployment.
Adoption and success of new enterprise software often depends more on the implementation than on the software itself. That’s why it’s so important that the professional services team helping you has deep knowledge of both the product and the industry.
Most COTS vendors work with third-party system integrators to deliver professional services, and this often means the customer must work with two different teams that may or may not always be on the same page, and may lack the required proficiency on the product and industry. So ask yourself, how you are mitigating that risk, with the COTS solutions you are evaluating?
At Aurigo, we have eliminated that problem almost entirely. Aurigo’s in-house professional services team delivers all the services required by our customers to be successful. We have made deep investments in our customer-facing team members, who are subject-matter experts in capital program management processes and understand the nuances and complexities of public sector and capital construction projects.
The Aurigo professional services team comprises business analysts, Solution Architects and consultants who are certified on Aurigo’s products and will work with your team to configure every process, screen, form and report to meet your needs.
From implementing Aurigo Masterworks exactly how you want, through training and ongoing customer support, your success is our top priority.
At Aurigo, we always prefer to use the phrase “configure” and not “customize.” Customization is very old-world and leads to creation of legacy software that is hard to support and maintain. The Aurigo Masterworks Cloud product suite is a web-based COTS software solution that can be configured to meet your organization’s specific processes and automates the entire lifecycle of Plan-Build-Maintain-Operate. While the products are powerful, what’s unique is that every product is built on the Masterworks Cloud Platform and comes with the Configuration Toolkit. Our professional services team uses the Configuration Toolkit to tailor each product to your specific requirements. For enterprise customers, our Configuration Toolkit lets us tailor every form, screen, field name and report to mirror your terminology and formats.
Our Aurigo Essentials edition enables smaller agencies and owners of smaller capital projects to use the application mostly out of the box, or lightly configured to tailor it to their specific needs. The Aurigo Essentials edition is focused on the Plan and Build phases and can be deployed in under three months.
Data Migration Services
Regulated industries and public sector agencies are sometimes mandated to archive 20 to 30 years of data at any time. When new systems are adopted, it is necessary to migrate the legacy data into the new system so that you don’t have to maintain multiple systems.
On most occasions, the system itself is seen as the investment, and any data migration effort is often viewed as a necessary but unfortunate cost. This leads to an oversimplified and underfunded approach to handling the legacy data that causes the new system to fail to meet the expectations.
Aurigo has an experienced data migration team with proven results moving data from a broad range of systems into Aurigo Masterworks. For example, we successfully migrated 20 years’ worth of data for Ontario’s Ministry of Transportation during its implementation. Whether you want ALL your data migrated or just parts of it, our Data Migration Services team can get the data you need into Aurigo Masterworks Cloud so that you can use it intelligently in your current and future projects.
Aurigo works within your current IT environment, and our APIs make it easy to integrate with your existing systems, as well as any future IT investments that you may decide to make. During implementation our consultants will be able to integrate Aurigo with your existing systems and ensure that all data is flowing and updating everywhere it needs to be.
We provide both in-person and online training to help all your users get up to speed on Aurigo products. We offer end-user training, as well as train-the-trainer programs for larger organizations that are interested in delivering last mile training themselves.
Organizational Change Management
We know that simply training users isn’t always enough to ensure successful adoption. If you’re moving from spreadsheets or a legacy system to a modern cloud solution like the Aurigo Masterworks Cloud, your organization needs to adapt to automating processes that used to take 30+ days. There’s often a need for organizational change management to help all stakeholders embrace the new system and approach. Our Professional Services team comprises OCM specialists who will help get stakeholder buy-in throughout the implementation and training. Make sure you consider OCM as part of your implementation strategy.
“Working with the Aurigo team has been a great experience. They are professional, knowledgeable and more than willing to configure a system that fulfills the client’s needs.”