Frequently asked questions

• What is Lumina?

  Think of Lumina as the AI platform behind Masterworks AI and Primus AI. Built on more than 20 years of capital program data and domain expertise, it helps capital owners make faster decisions, detect risks earlier, and act with confidence. By understanding the full context of your capital program, from planning through maintenance, it delivers relevant insights, explainable recommendations, and fully traceable actions.

• What makes Lumina different from general-purpose AI tools?

  Unlike general-purpose AI tools, Lumina understands the context of capital programs, not just the data. Its Foundation Data Model combines capital program knowledge, connected enterprise data, and workflow context to understand how projects, funding, contracts, assets, documents, and business rules relate to one another. Because it connects natively with Masterworks, Primus, and enterprise systems, AI works within your existing workflows instead of outside them.

• What can Lumina do day to day?

  Everyday work becomes faster with AI copilots that answer questions, specialized agents that monitor conditions, surface risks, and automate work, and Agent Builder for creating AI agents tailored to your organization’s workflows. Ready-to-use agents are available for both Masterworks and Primus, while custom agents can automate the unique approvals, decisions, and processes that support your capital programs, without custom development.

• Can I trust Lumina's outputs, and is my agency in control?

  Trust and accountability are built into every AI interaction. Human oversight remains part of every step, and every answer includes clear reasoning and source citations. Predictions and actions are backed by evidence and a complete audit trail, while enterprise guardrails such as security, access controls, performance monitoring, and governance policies help AI operate responsibly and protect sensitive data.

• Does Lumina meet public-sector security and compliance requirements?

  Enterprise-grade security and governance are built into Lumina from the ground up. The platform is built on a FedRAMP-authorized platform, with ISO 42001 certification in progress. Combined with explainable recommendations, complete audit trails, and human oversight, it gives federal, state, and large government agencies the transparency and accountability needed to adopt AI with confidence.