Guides
This guide provides insights on building a performance-driven culture for capital programs, developing and tracking the right KPIs from the ground up, key principles for setting meaningful targets and managing data, and best practices for reporting program health to stakeholders.
The process of defining and measuring success is critical to the long-term performance of your capital program. Whether you are managing transportation infrastructure, public facilities, or utilities, having the right metrics in place to track cost, schedule, and quality at every phase of your program is your top priority. How do you decide which KPIs matter most to your agency, and how do you ensure the data behind them is reliable enough to drive real decisions?
It’s important to remember that every agency’s definition of success is unique. Having a clear strategic direction established before selecting your KPIs will help your organization know what to measure, how to measure it, and how to communicate progress with confidence. Choosing the right KPIs, setting achievable targets, and reporting results transparently are goals that any capital program team can achieve with the right tools and processes in place.
Top-performing capital owners look for ways to stay ahead of risk, course-correct mid-program, and justify investment decisions to stakeholders. By following the best practices outlined in this guide, you’ll be on the path to a more data-driven, accountable program. This guide contains the following:
- What are KPIs and why do they matter?
- A sample KPI framework
- Part 1: Deciding what to track
- Part 2: Deciding how to track
- Part 3: Setting KPI targets
- Part 4: Reporting KPIs
- Sample KPIs for capital programs and projects
